Who is Biggride?

Biggride was started in 2008 and is an Australian registered company (ABN:62 135 839 986). We are proudly 100% Australian owned and operated.

How can I contact Biggride?

The best method to contact us is via email, we endevour to respond to all emails within 24hrs. You can easily contact us using the this form click here

Why would I choose to buy from Biggride Australia?

• We stock parts that are hard to find, unique and not sold on every other shopping site.
• Our customer service is tops
• We have a 100 day return policy
• Our pricing is comparable and most times cheaper than the Internataional retailers
• We are 100% Australian owned and operated - Keep'n it local yo
• We ship your stuff fast, we carry most of the items in stock and usually get dispatched on the same day of order

What if I don't like what I purchased?

You can send it back to us and we will happily refund. You have 100 days to make up your mind.

How can I return my products?

Head on over to your "Account" and fill out the form for a return, instructions on where to send them will be displayed.

Do you price match?

Yes! Head over to our price matcher here

Do you look after the environment?

Yes we do. Wherever we can we make changes on our side that limits our footprint on the environment

• Hosted data on clustered Virtual Machines
• Email invoices
• Old boxes are reused
• Solar panels on our warehouse
• Shredded paper or cardboard where possible
• We send reusable padded bags.
• All our laptops, desktops and lights are shut down at night.

Are your stock levels correct?

98% of the time our stock levels show what we have in stock, if at any time we have made a mistake or the system was incorrect we will contact you with an equivalent alternative or an ETA on the back ordered item.

How safe is my information?

Very! We are 100% PCI compliant. This basically means your credit cards and personal details are stored securely in accordance to international standards. We also use bank level encryption during the transaction process. You can read more on PCI compliancy over here on Wikipedia

What type of payements do you accept

Visa, MasterCard, American Express and PayPal

How long will it take to receive my orders?

We usually ship the same day, so it usually takes 2-5 business days to receive your items. If you haven't received your items in this time frame, please contact us. We offer 2 levels of shipping. Quick Ship(2-5 Business days), Express Shipping (2 Business Days)

Where will my item ship from?

Your item will be shipped from either our Sydney warehouse or a Perth dispatch centre.